It has been roughly two years since I have started working as a “General Manager” of the company, JStep. I am very blessed to be given this opportunity and I am extremely thankful because more than anything else, I see this as a learning experience. I can’t even count the number of epiphanies I have had and the amount of information I have learned. I have definitely undergone a significant transformation from the end of college to this point in time. I have gained perspective (from all the traveling), cultivated my critical thinking skills (but I still need work), and most importantly, realized I am able to accomplish the impossible (this is confidence, not arrogance).
I want to start reflecting and blogging of all the various experiences I have endured and the lessons I have learned.
Today’s short post involves two lessons that I learned concerning management.
- Empower Others through Belief and Trust – There are many entrepreneurs that have difficulties placing trust in another person. This seems to be most frequent with small business owners. My parents are small business owners so I can understand where this difficulty comes from. But to be completely blunt, this is a very myopic method in running a business. Management is the act of having an employee make rational decisions from thorough analysis. Yes, sometimes that employee may make mistakes. But it is in those mistakes, that employees gain power and growth. They learn not to make similar mistakes. However, most employers will often oversee and watch each decision that the employee makes, giving the employee no power to make decisions. When an entrepreneur robs an employee of their power, the employee becomes very limited in the amount of work they can accomplish. The job of the manager is to supply all the necessary information so that the employee can make an independent, rational decision.
- Support by Encouragement – Empowering and supporting are two very different things. After you have empowered an employee to make clear, well-thought decisions, check up on that employee and encourage further cultivation of thoughts. Eschew berating an employee if they have made a mistake or forgotten to take something into account, level with them. Tell them you have experienced similar situations and teach them how to see the larger picture. Foster and nurture their thoughts. If you show respect and decency towards your employees, they’ll do everything in their power to keep from letting you down.