About

rexkang

00.INTRODUCTION

I am an autodidact who seeks happiness through balance of all aspects in life. Physical improvement, mental advancement, relationship development, spiritual growth, and adaptation to changes in life are all elements that he works on and blogs about.

I have extensive background in footwear development and sales. And I have worked with all of the footwear behemoths including Nike, Adidas, Wolverine, etc.

As an extrovert, I love to meet people and I have very interested in the prospect of finding like-minded people. I am constantly developing myself, improving myself, and reinventing the way I think. I continuously take business courses and read books. Please feel free to recommend books to me.

01.EXPERTISE

5 year specialist in product development with extensive background in manufacturing in Asia.

SKILLS

02.EXPERIENCE

Product Line Manager

JStep Zone

01. Developed, lead, and managed product line for $2 million dollar business operations
02. Built tactical, yet strategic, thoughtful, and financial sound business agendas for Spring/Summer and Fall/Winter seasons
03. Cultivated teamwork and collaboration through all facets of the company and effectively communicated new, trendy styles
04. Established concise protocols to follow for market research and testing
05. Maximized business performance and productivity in product development and sales by adopting multiple product offerings, based on upcoming trends to ensure superior brand recognition and customer retention
06. Increased sales of product line by over 200% annually while minimizing financial loss of low-turnover products

Director of Footwear Development and Sales, North America

JStep, Inc

01. Scoped development objectives from multi-billion dollar brands such as Adidas, Wolverine World Wide, Deckers Outdoor Corporation, Stride Rite Corporation, Reebok, etc. and conjointly developed disruptive, trendy market leading products.
02. Handled complete operations of North America from sales and finance to logistics, quality management, and assurance
03. Facilitated comprehensive fluid operations beginning from product creation to production.
04. Built business revenue from start-up to over an annual turnover of $5 million annually within five years.
05. Established and integrated a strict procedure ensuring the utmost quality control and quality assurance.
06. Cultivated teamwork and collaboration through all facets of the company and effectively communicated new, trendy styles.
07. Implemented installation of new programs within company including Sigma Six and Lean Manufacturing.
08. Interpreted, arbitrated, and negotiated critical business meetings between company, partners, clients, and customers.

Manager

A&P Cleaners, Inc. 

01. Communicated with the owner, the customer service staff, and the workforce, informing and updating them regularly to guarantee that sales and customer objectives are met.
02. Ensured compliance with all OSHA safety requirements and California work regulations.
03. Generated additional sales and revenue by launching various successful marketing campaigns.
04. Delegated duties as a team leader to 15 employees to maintain fluid operations.
05. Acknowledged and appropriately greet and assist customers in a timely manner, often building rapport with them.
06. Processed customer orders in a courteous, efficient, and timely manner while enabling further sales.
07. Presented and discussed the products and services of the company, soliciting only those desired products and services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.

Customer Service Manager

Park Centre Cleaners, Inc

01. Communicated with the owner, the customer service staff, and the workforce, informing and updating them regularly to guarantee that sales and customer objectives are met.
02. Ensured compliance with all OSHA safety requirements and Colorado work regulations.
03. Delegated duties as a team leader to employees to maintain fluid operations.
04. Acknowledged and appropriately greet and assist customers in a timely manner, often building rapport with them.
05. Processed customer orders in a courteous, efficient, and timely manner while enabling further sales.

03.EDUCATION

University of Colorado at Boulder

Bachelors in Science: Biochemistry, Chemistry

Activities and Societies: Minority Arts and Science Program, Korean American Students at Boulder,Asian Unity, Intramural Dodgeball Captain

04.ACCOLADES

Product Development
– National Geographic Summer 2012 Gear of the Year
– Outside Magazine Summer 2012 Buyer’s Guide Best Water Shoes
– Surf Line Summer 2012 Must Buy Gear

05.CONTACT

Please send all queries to me @ LinkedIn

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Recent Posts

Customer Service

Currently, I am working with my parents in the service industry and providing dry cleaning for others. I strive to deliver the best customer service I can, but in this industry, it always feels somewhat limited. Dry cleaning is not the prettiest of industries and often when others hear that I’m working at a dry cleaner, I receive that look. It’s not always intentional and many probably do it on a subconscious level; however, it’s that you are beneath me type of reaction/look.

But I digress. I have always been a people-pleaser. I enjoy making sure with whomever I speak with or help, receives the best possible customer experience and service that I can. I hope it doesn’t brush off as arrogance, but I believe it is one of my best qualities. It’s in my nature and invariably in my blood to ensure a good experience. I want to mollify those with issues. But it’s not always easy and not always possible.

There are still limitations to the industry; whether they come from the lack of development in the tools that we currently are armed with or with the lack of skill that we have, even after years of experience, we are not able to remove every blemish or stain that we come across. Some customers will soil their clothes by wearing it numerous times, allowing soils, foods, greases, etc. aggregate and set into the clothes. And they do this knowingly, most likely as an effort to save money or even out of sheer laziness. But when they come in, they expect brand new clothes. Sorry. We can’t deliver you brand new clothes.

So how is it possible to service these customers and deliver a genuinely good experience for them when they have impossible expectations? We offer to re-do and re-clean clothes. Sure, we are human so we do make mistakes. But when something doesn’t come out because you, the customer, did not properly handle your clothes and treat them with respect, we should not be to blame.

This reflection came out a bit more rant-like than I had hoped for. My intention was to write and verbalize it so I could brainstorm methods to handle these types of customers and situations better. In any case, I can see why this industry gets a bad wrap. And I want to be able to revolutionize it. I want to make everyone happy.

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