Phrasing Your Statements Positively, Politely, and Poignantly

Successful business minded people have the ability to instantaneously response to stressful situations positively, politely, and poignantly. This ability needs to be cultivated like many other skills and once this skill is cultivated, it can be applied to every other avenue in your life.

The art of phrasing your statements has a significant impact on the results you’re trying to ascertain. What am I talking about? Well, let’s take a look at an example:

A business meeting is being held between two senior developers and they’re throwing back ideas back and forth. They have the best intentions in mind, but they’re gauche in communicating their ideas tactfully.

 Director #1: What do you think about changing the orientation of product X so that it contributes to visual appeal while offering practicality?

Director #2: That idea is stupid. What we have now suffices and we won’t have to waste any money.

You can see director #2 handling this in a poor manner – he doesn’t think about the implications of his response and immediately objects and rejects to director #1’s suggestion. He does not tactfully express his intent. Let’s see a better way this can be phrased.

Director #1: What do you think about changing the orientation of product X so that it contributes to visual appeal while offering practicality?

Director #2: This idea is too expensive to offer any real value.

In this scenario, director #2 addresses and expresses the same issue hint and intent, but it still carries a negative tonality. This shuns director #1 from continuing to propose further creative ideas. When we speak, we want to always carry a positive, reaffirming connotation. So how do we do that?

Director #1: What do you think about changing the orientation of product X so that it contributes to visual appeal while offering practicality?

Director #2: Creative idea. We should analyze if that’s the best way to spend our resources. In other words, what costs do we incur and what value is a result from the cost. Considering our limited budget, I suggest we allocate resources creatively and wisely.

The way director #2 phrased his response both validated director #1’s proposal while addressing the concerns that he initially held: resources need to be spent effectively. Another method of diffusing a potential argument is by questioning the proposal.

Director #1: What do you think about changing the orientation of product X so that it contributes to visual appeal while offering practicality?

Director #2: How will we afford this and does it offer enough value?

Asking a question causes director #1 to think about the implementation and implications of his proposal in a deeper sense. He will have examine and quantify if the costs are necessary. Foster your ability to adeptly employ your inner linguist and practice it in all of our interactions in life.

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One thought on “Phrasing Your Statements Positively, Politely, and Poignantly

  1. Pingback: Elaborate Your Concerns and Clarify Your Intentions | Balance Your Life with Rex

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